Symptoms: You may come across this issue when you open Quick Heal dashboard; may observe below issue whereas Quick Heal was working fine earlier and the issue has started suddenly:


Quick Heal dashboard shows, System is not secure. Virus Protection is turned off. Click Resolve Now to fix the problem.





Causes: This issue basically occurs due to corruption in core engine files of Quick Heal. There are various reasons which causes in corruption like as below:

 

  • Sudden termination/interruption of Update process.
  • System specific issue, such as abrupt system restart due to sudden power failure could be one of reason behind sudden termination/interruption of update process.
  • System restore may cause restoration of stale files of Quick Heal may resulting mismatch with the set of core engine files.


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How do I troubleshoot the issue?


1. Open Dashboard of Quick Heal, click on “Resolve Now” and verify the issue.

2. If same issue, press Windows+R button on keyboard together, you will get ‘Run’ window; type services.msc and click OK as below:



3. Check status of Online Protection System” service and start it if it is stopped as below. To start the service click on “Start” option:




4. If same issue, Click on Windows Start Menu and type CMD in Search windows.

5. Right click on Search result for CMD and click on Run As Administrator.

 You will get a black command prompt windows as below:

 


6. Type fltmc load catflt as below and hit Enter:



7. Repeat steps 1,2,3,4 and verify the issue.

8. Even if the same issue after following the above steps, press Windows+R button on keyboard together, you will get ‘Run’ window; type Quickup.exe  /rollback. Wait for some time, restart the system and verify the issue.



Note: In case of same issue or required assistance, you may raise ticket at http://esupport.quickheal.com/support/tickets/new so our Technical Support Team can assist you to resolve your query.