Self Troubleshooting Articles

Self Troubleshooting Articles related to Windows Desktop Security.

I had renewed Quick Heal online, but still the expiry date not reflected. Shows old license validity
Symptoms: You may come across below symptoms while using the Quick Heal which you have already renewed online. After renewing the Quick Heal License o...
Fri, 28 Apr, 2017 at 5:42 PM
Unable to complete the download process due to Internet Connection disconnected by remote side. Please check your Internet connection and run Quick Update to update your Internet Security. (Error ID: 1001)
Symptoms: You may come across Update error ID: 1001 whenever we try to update Quick Heal with following symptoms while updating Quick Heal desktop products ...
Wed, 17 May, 2017 at 4:38 PM
Downloading update failed. Error ID: 1002 Please wait for some time and try again.
Symptoms: You may come across Update error 1002 whenever we try to update Quick Heal Antivirus with the following symptoms: Whenever we perform online...
Wed, 21 Jun, 2017 at 11:40 AM
Downloading update failed. Error ID:1004 For help, please contact our Support.
Symptoms: You may come across Update error 1004 with following symptoms. Whenever we do perform online update, it shows error message of 1004. Same ...
Wed, 17 May, 2017 at 5:19 PM
Quick Heal suddenly dashboard shows situation as "System is not secure. Virus Protection is turned OFF"
Symptoms: You may come across this issue when you open Quick Heal dashboard; may observe below issue whereas Quick Heal was working fine earlier and the iss...
Fri, 2 Jun, 2017 at 1:56 PM
Suddenly Dashboard shows situation as "System is at risk. Browsing Protection is turned off"
Symptoms: You may come across this issue when you open Quick Heal; may observe below issue whereas Quick Heal was working fine earlier and the issue has sta...
Fri, 2 Jun, 2017 at 2:06 PM
Getting error as "Definitions files not found" while updating Quick Heal
Symptoms:  Whenever we do perform update, it shows an error message as "Definitions files not found". Even the issue remains same after several ...
Fri, 14 Jul, 2017 at 3:01 PM