Abstract


This guide includes in-depth information about Online Purchase of QH Mobile products from Google Play store


1) Which Products are available of Quick Heal for mobile on Play Store:


Paid products of Quick Heal on Play Store are Quick Heal Total Security, Fonetastic Pro.


2) How to Purchase Quick Heal Product from Play Store:


Login to your play store account, Search for product like Quick Heal Total Security

  • It will show the Paid tag with Price
  • Click on Price, It will show next windows to Continue


3) Payment Methods:


You can use the below methods to purchase the product

  • Credit or Debit Card
  • Net-banking
  • Redeem Points (Here Redeem code provided Google if available otherwise you need to select Credit/Debit/Net-banking option to proceed)


4) Payment Receipts: 


a) Once payment done you will get Purchase SMS/E-Mail from Google Play with Order Number

When a user purchases an in-app item, Google assigns the transaction a unique and permanent order number. Google Play provides that order number to you at the conclusion of the purchase flow, as the value of the Order ID field

Example:- Order ID : GPA.XXXX-XXXX-XXXX-XXXXX

 

b) You can also check Order History from your Play Store account


5) Process to install and activate Quick Heal :

  • After receiving confirmation purchase mail from Google Play store, Login to Play store Search purchased product like as if you purchased QHMTS then Search for Quick Heal Mobile Total Security
  • Now you will get Install option instead of Purchase
  • Click on Install to install Quick Heal Total Security purchased app.
  • Now once app will be installed it will ask the User details for activation
  • Provide your information to get it activate.



6) Points to be remember :


A. If received Order number from Google Play store, but still unable to install and activate.

-  Verify Purchase made from E-Mail ID for Google play store and configured E-Mail ID in Device should be same.

-  Search QHTS in Play store and check which option it shows (Purchase or Install).

-  If Install option present, try to install QHTS.

-  If Buy now option present, collect Order Number for purchase made.

-  Share Purchase Order Email on mobile.support@quickheal.com with issue details.


B. If received Order number from Google Play store, but unable to see the Premium validity.

-  Verify purchase made from E-Mail ID for Google play store and configured E-Mail ID in device should be same.

-  Open Installed QHMS in Mobile Go to >About Product – Check Validity, should be displayed as Premium.

-  If Premium is not displayed, Enable the logs, try to update Virus Data base of installed Quick Heal.

-  If issue persist again, click on Share logs along with Order Number & issue in comments under “Please enter issue detail here”.


* Follow below steps to generate logs..

1. To enable ‘Share Logs’ option in Contact Us screen (Tap 5 times on “Q” Logo)

2. Tick mark on ENABLE DEBUG LOGS box

3. Disable Internet connectivity.

4. Wait for 1 minute

5. Now Enable Internet

6. Wait for 1 minute

7. Go to>Contact Us option click on Share Logs

8. Share the logs to Support Team.


Note : Don’t re-install Quick Heal app in this case because Premium or Renewal information/transaction will be lost from the application.