This guide helps you solve a common problem that might occur during activating your Quick Heal license on a registration wizard.


Error message

“This product key is incorrect. Please provide the exact product key to proceed.”


Fig 1

The below listed points will help you solve this error.

1. Ensure you are typing the correct serial number (product key). Also, please type the serial number in capital letters.
    Note:
    - A Quick Heal product key never contains the letter ‘O’. If you see ‘O’, it means it is the number 0 (zero).
    - The registration wizard automatically converts product key in capital letters.

2. The registration wizard accepts a product key with hyphens (and without hyphens also).

3. Enter the product key by typing it manually. Copy-pasting the key might leave an extra space between the numbers causing the error mentioned earlier.