Self Troubleshooting Articles

Self Troubleshooting Articles related to Windows Desktop Security.

I had renewed Quick Heal online, but still the expiry date not reflected. Shows old license validity
Symptoms: You may come across below symptoms while using the Quick Heal which you have already renewed online. After renewing the Quick Heal License o...
Fri, 28 Apr, 2017 at 5:42 PM
Unable to complete the download process due to Internet Connection disconnected by remote side. Please check your Internet connection and run Quick Update to update your Internet Security. (Error ID: 1001)
Symptoms: You may come across Update error ID: 1001 whenever we try to update Quick Heal with following symptoms while updating Quick Heal desktop products ...
Wed, 17 May, 2017 at 4:38 PM
Downloading update failed. Error ID: 1002 Please wait for some time and try again.
Symptoms: You may come across Update error 1002 whenever we try to update Quick Heal Antivirus with the following symptoms: Whenever we perform online...
Wed, 21 Jun, 2017 at 11:40 AM
Downloading update failed. Error ID:1004 For help, please contact our Support.
Symptoms: You may come across Update error 1004 with following symptoms. Whenever we do perform online update, it shows error message of 1004. Same ...
Wed, 17 May, 2017 at 5:19 PM
Quick Heal suddenly dashboard shows situation as "System is not secure. Virus Protection is turned OFF"
Symptoms: You may come across this issue when you open Quick Heal dashboard; may observe below issue whereas Quick Heal was working fine earlier and the iss...
Fri, 2 Jun, 2017 at 1:56 PM
Suddenly Dashboard shows situation as "System is at risk. Browsing Protection is turned off"
Symptoms: You may come across this issue when you open Quick Heal; may observe below issue whereas Quick Heal was working fine earlier and the issue has sta...
Fri, 2 Jun, 2017 at 2:06 PM
Getting error as "Definitions files not found" while updating Quick Heal
Symptoms:  Whenever we do perform update, it shows an error message as "Definitions files not found". Even the issue remains same after several ...
Fri, 14 Jul, 2017 at 3:01 PM
Unable to see system in the network after installing Quick Heal Software
Description:  This guide would help you to configure the settings where unable to see the system in the network after installing the Quick Heal Software  ...
Fri, 13 Oct, 2017 at 11:09 AM
Unable to access shared Printer/Folder in the network after installing Quick Heal Software
Description:  This guide would help you to configure the settings where unable to access shared Printer/Folder in the network after installing Quick Heal S...
Fri, 13 Oct, 2017 at 10:58 AM
The update definition file is corrupt. Aborting the update process ID:2 Please try again to take update, if issue persists contact Support
You may come across Update error: "The update definition file is corrupt. Aborting the update process ID:2 Please try again to take update, if the issu...
Wed, 18 Oct, 2017 at 11:45 AM